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FAQs

How long will it take for my order to arrive?

All Products are held in stock and will arrive 2-5 business days after you place your order. View our Shipping Policy for more information.

Can I return a product if I change my mind?

Yes of course! We offer a 30-day return policy for items in brand-new, sellable condition. Just make sure all original packaging, accessories, and manuals are included. Read our Refund Policy for more information

How much does shipping cost?

For orders over £20, shipping is free. For orders under £20, a flat fee of £3.99 applies. Shipping is automatically calculated at checkout based on your order total.

How do I use the De’Longhi EcoDecalk Descaler with my coffee machine?

Using the EcoDecalk Descaler is simple. Just follow the instructions on the bottle and run a descaling cycle on your machine. For step-by-step guidance, visit our Descaling Guide or refer to the instructions included with the product.

How do I maintain my coffee machine?

To keep your coffee machine running smoothly, regular maintenance is key. We recommend descaling your machine every month, depending on the hardness of your water, and replacing your machines water filter every two months. As well as cleaning your machine's components, such as the portafilter, drip tray, and milk frother, after every use. Check our range of cleaning accessories and descaling products for convenience.

How often should I replace the filter in my coffee machine?

We recommend replacing your coffee machine filter every 2 months, depending on usage. If you notice a decrease in water flow or a change in the taste of your coffee, it may be time to replace the filter sooner.

Do you offer international shipping?

At this time, we only offer shipping within the United Kingdom. We do not currently ship to international destinations. If you're based in the UK, you can enjoy fast, reliable delivery on all our coffee machines and accessories.